LATEST PUBLIC COMPLAINT Live database
South Africa's public complaint recordMake your
Make your
complaint count.
Complaintshub makes complaints, organisation responses, follow-up steps and resolutions visible to the public—while protecting private evidence.
Free for consumers
Evidence protectedPrivate files are encrypted and never shown publicly.
Radically transparentEvery public update is time-stamped and visible.
Premium brand placement970 × 90 leaderboard · Reach consumers comparing organisations and services
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For companies & organisationsYour complaints already tell a story.
Your complaints already tell a story.
Make it one of visible action.
Customers judge an organisation not only by whether problems occur, but by how quickly and transparently it responds. Complaintshub turns a fragmented complaint process into a structured public record of accountability, service recovery and improvement.
Bring every complaint into view
Receive verified complaints in one organised queue and route each matter to the correct team or public-service department.
Show customers that you act
Respond, publish progress and resolve issues against visible timelines—turning service recovery into credible proof.
Convert patterns into performance
Paid plans unlock complaint history, category benchmarks and geographic analytics that reveal root causes and protect brand reputation.
Search before you choose
Find brands that respond—and resolve.
Complaintshub turns verified complaint outcomes into useful brand-performance intelligence. Search an organisation or compare the best-performing companies in each category.
Best performing organisations
Rankings are not yet available.
Organisations will be ranked once enough verified complaint outcomes have been published.
Latest public activity
Complaints at a glance
Select any summary to view the complaint, response steps and current outcome.
Status guideAwaiting response · under 2 daysAwaiting response · 2–4 daysAwaiting response · 5+ days overdueIn progressResolved
Platform noticeComplaintshub service
Build trust through visible resolutionOrganisations can register a profile, respond to consumers and monitor resolution performance.
Monthly recognition
Brands of the month
Up to one leading eligible brand per industry, based on verified Complaintshub performance—not advertising spend.
No brands of the month have been selected yet.
Recognition is awarded from verified complaint performance once enough outcomes have been published.
Consumer news & scam alerts
What consumers should know this week
A maximum of three verified and editorially reviewed reports is published each week.
Scam alert
Fake delivery-payment messages: how to identify a brand impersonation attempt
A practical warning on unexpected parcel messages, look-alike domains and requests for small card payments.
Complaintshub Consumer Desk
Consumer news
What consumers should record when an essential municipal service is interrupted
The dates, reference numbers, meter evidence and escalation history that make a service complaint easier to resolve.
Complaintshub Editorial
Complaintshub analysis
Response quality matters as much as response speed
New platform data shows why an early acknowledgement is not a substitute for a complete and reasoned answer.
Complaintshub Data Team
Accountability in three steps
Tell us what happened
Submit the facts, desired outcome and supporting evidence. We separate public information from protected files.
The organisation responds
We notify the organisation and track its response against a visible service deadline.
Everyone sees the outcome
Updates and the final resolution remain on the public record, subject to moderation and redaction.