Is Complaintshub free?
Yes. Consumers do not pay to submit, track or escalate a complaint.
Must I sign in?
Yes. An account is required to submit a complaint, see private evidence, manage your complaints or access any organisation or administration workspace.
What becomes public?
Only the moderated complaint summary and public responses. Contact details and uploaded evidence remain private.
Can I complain about government?
Yes. Use the Government menu to select the relevant public-service workflow.
What if nobody responds?
The complaint is marked overdue and the relevant page shows the next ombud, regulator or accountability route.