Create or sign in to your secure account
Your verified account identifies you and routes you to the correct consumer workspace.
For consumers
From complaint to outcome
Your private account holds your contact details and evidence. Only a moderated summary and appropriate public responses appear on the public record.
Describe the complaint and upload supporting evidence
Provide dates, reference numbers, the outcome you want and evidence such as invoices, statements, messages or photographs.
Complaintshub moderates the public summary and protects private information
Moderation checks clarity, relevance, personal information and publication readiness before anything becomes public.
The complaint is routed to the organisation or public body for a response
The organisation receives the case in its authenticated workspace and can acknowledge, investigate and respond.
Track progress, responses and the recorded outcome
Status changes, responses and actions are recorded so both sides can see what happened and when.
Escalate through the relevant ombud, regulator or accountability route if unresolved
Use the industry or government guidance to find the appropriate formal escalation path.
For organisations
Respond with accountability
Authenticated organisation users receive relevant complaints in their own workspace, collaborate on a response and maintain an auditable record of every action.
Receive and assign
New complaints are routed to the correct organisation and can be allocated to an authorised team member.
Investigate and respond
Teams review the private evidence, communicate through the case and publish an appropriate response.
Resolve and learn
Outcomes and response times remain measurable, helping organisations identify recurring service failures.
Identity numbers, bank details, medical records, private contact details and supporting documents are not included in the public complaint summary.