Tell us what happened
Explain the problem, add dates, reference numbers and any documents. The form guides you through it.
Complain About Any Company or Public Service in South Africa
You have called the call centre four times. You have a reference number for every call and still no refund. The municipality billed you on an estimate again. The courier marked your parcel as delivered, and it never arrived. You should not have to fight this alone.
Complaintshub puts your complaint on a public record, sends it to the organisation and tracks their response where everyone can see it. It is free for consumers and takes about five minutes.
✓ Free for consumers✓ Every complaint moderated✓ Private evidence stays private✓ Sent to the organisation for a response
The public record
Latest Published Complaints
Every complaint below has passed moderation and has been sent to the organisation for a response.
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Browse all published complaints →Start here
What Is Your Complaint About?
Choose the industry and we will show you the most common problems, what your rights are and where to escalate if the company does not respond.
BankingDebit orders, fees and blocked accountsOpen complaint route →InsuranceRejected claims and policy disputesOpen complaint route →Telecoms and internetContracts, billing and cancellationsOpen complaint route →Retail and online shoppingRefunds, faulty goods and ordersOpen complaint route →Courier and deliveryLost, late or damaged parcelsOpen complaint route →Medical aid and healthcareClaims, co-payments and coverOpen complaint route →Motor vehiclesDealers, repairs and warrantiesOpen complaint route →Property and rentalsDeposits, landlords and leviesOpen complaint route →Travel and airlinesCancelled flights and refundsOpen complaint route →
All industries · See all 12 categories →Government and public services
Complaints About Municipalities and Government Departments
Poor service is not limited to companies. Estimated water bills, electricity outages nobody explains, ID applications stuck for months and grant payments that stop without warning all affect your daily life. You can put these on the record too.
MunicipalitiesBilling, water, electricity and refuseHome AffairsIDs, passports and certificatesSASSA and social grantsGrant payments and appealsSARS and taxRefunds, assessments and eFilingEskom and electricity supplyOutages, meters and accountsLicensing and trafficLicences, fines and roadworthyPublic hospitals and clinicsWaiting times, treatment and recordsPublic transportTrains, buses and operators
Three clear steps
How Do You Make a Complaint Count in South Africa?
A complaint that sits in a call centre queue is easy to ignore. A complaint on a public record is not. Here is how it works:
We send it to the organisation
Once our team has checked your complaint, we publish a summary and invite the organisation to respond.
Everyone sees the outcome
Track progress on your complaint page. When it is resolved, the record shows it. If it is not, we show you where to escalate.
A better way to be heard
Still Waiting for Someone to Call You Back?
Stop waiting in the queue. Submit your complaint now and let the organisation answer in public.
Submit a complaintFind the right route
Complaints We Help With
These are the problems South Africans bring to us most. Pick the one closest to yours to see your rights and the right escalation route.
A debit order you never authorised keeps going off
Your bank says it cannot reverse it. See what you can ask for and how to put it in writing.
Banking complaints →Your parcel was marked delivered, but it never arrivedThe courier blames the store and the store blames the courier. Here is who is responsible.
Courier complaints →Your municipality keeps billing you on estimatesMonths of estimated readings and a bill you cannot explain. Here is how to dispute it.
Municipal complaints →Visible accountability
Why a Public Record Gets Results
Organisations care about their reputation. When other customers can see that a complaint was received, how long it took to answer and whether it was fixed, the incentive to respond changes. That is the idea behind Complaintshub.
A visible record gives you something the call centre does not: proof of what you asked for, when you asked, and what the organisation did about it.
Proof of the complaint. Proof of the response. Proof of the outcome.
When the organisation does not act
What Happens If the Company Still Does Not Fix It?
Some complaints need a formal body. For each industry, we show you the right ombud or regulator and what to send them. Your Complaintshub record, with its timeline and the organisation's replies, is useful evidence when you escalate.
Banking and insuranceNational Financial OmbudTelecoms and internetICASARetail and servicesConsumer Goods and Services OmbudMotor vehiclesMotor Industry Ombudsman
See every escalation route →Plain-language help
Consumer Guides for Common Problems
Know your rights before you pick up the phone. Each guide explains the rules in plain language and ends with the next step.
How to cancel a fixed-term contract
What notice you must give, what a cancellation fee can include and what to do when the provider keeps billing.
Read the guide →How to dispute a municipal billHow to lodge a formal query, what the municipality must do while it is open and when to escalate.
Read the guide →How to get your rental deposit backWhat your landlord may deduct, the deadlines for repayment and where to go if it is not paid.
Read the guide →Free, fair and private
Is Complaintshub Free and Safe to Use?
Yes. Submitting a complaint is free for consumers, and it always will be. Before anything is published, our team checks it against our moderation policy to keep it factual and fair. You choose what is public, and we keep your evidence private.
Complaintshub is not a law firm and does not decide who is legally right. We make sure your complaint is seen and answered.
Questions before you start
Frequently Asked Questions
Complaintshub Is Ready to Help, Submit Your Complaint
Tell us what happened. We will make sure the right people see it.
Submit a complaint, it's freeRun an organisation? Respond to complaints and show customers you act. For business