Government and Public Service Complaints
Choose the public service responsible for your complaint. Keep every reference number and follow the escalation route shown for that service.
Municipal Complaints in South AfricaMunicipal complaints include billing, water, electricity, refuse, roads, streetlights and other local services.Open complaint route →Home Affairs Complaints in South AfricaUse this page for IDs, passports, certificates, permits, application errors and unreasonable delays.Open complaint route →SASSA and Social Grant Complaints in South AfricaComplain about grant applications, declined claims, missing payments, suspensions and appeals.Open complaint route →SARS and Tax Complaints in South AfricaUse this route for delayed refunds, assessments, eFiling, objections and unresolved SARS service complaints.Open complaint route →Eskom and Electricity Supply Complaints in South AfricaDirect Eskom customers can complain about outages, meters, connections, accounts and prepaid-token problems.Open complaint route →Licensing and Traffic Complaints in South AfricaComplain about licence applications, renewals, roadworthy processes, fines and incorrect traffic records.Open complaint route →Public Hospital and Clinic Complaints in South AfricaUse this page for waiting times, treatment, medicine, records, dignity and service at public hospitals and clinics.Open complaint route →Public Transport Complaints in South AfricaComplain about train, bus and other public-transport services, including cancellations, refunds, safety and accessibility.Open complaint route →