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Moderation Policy

Every public complaint summary is reviewed before publication to keep the record useful, factual and fair.

Publication checks

  • The complaint concerns an identifiable organisation or public service.
  • The summary describes the consumer's experience without threats, abuse or irrelevant allegations.
  • Identity numbers, financial details, health records and private contact details are removed.
  • The organisation has a fair opportunity to respond through its authenticated workspace.

Corrections and removals

We may edit for privacy and clarity, request evidence, decline publication or remove material that breaches this policy or applicable law. Material changes and moderation decisions are recorded.