Industry Complaint Routes in South Africa
Choose the industry responsible for your complaint. Each route explains what to prepare, how to complain and where to escalate if the organisation does not resolve it.
Complaints About Banks in South AfricaBank customers can complain about unauthorised debit orders, disputed fees, blocked accounts, transfers, lending decisions and credit-record problems.Open complaint route →Insurance Complaints in South AfricaInsurance complaints commonly concern rejected or underpaid claims, unreasonable delays, policy wording, cancellations and premium disputes.Open complaint route →Medical Aid and Healthcare Complaints in South AfricaUse this route for medical-scheme claims, authorisations, co-payments, benefits and healthcare service complaints.Open complaint route →Credit and Debt Collection Complaints in South AfricaComplain about credit agreements, incorrect listings, disputed balances, collection fees, affordability assessments or unlawful collection conduct.Open complaint route →Cellphone and Internet Complaints in South AfricaThis route covers cellphone, fibre and internet contracts, billing, cancellations, coverage, number-porting and repeated service interruptions.Open complaint route →Retail and Online Shopping Complaints in South AfricaComplain about refunds, faulty goods, warranties, misleading descriptions, missing online orders and poor after-sales service.Open complaint route →Courier and Delivery Complaints in South AfricaUse this page for parcels that are lost, late, damaged or recorded as delivered when they were not received.Open complaint route →Gym, Subscription and Contract Complaints in South AfricaComplain about cancellations, automatic renewals, continuing debit orders and unfair fixed-term contract charges.Open complaint route →Motor Vehicle Complaints in South AfricaUse this route for dealer sales, warranties, vehicle defects, repairs and service disputes.Open complaint route →Property and Rental Complaints in South AfricaComplain about deposits, repairs, landlords, agents, sectional-title schemes and levy disputes.Open complaint route →Furniture and Appliance Complaints in South AfricaThis route covers faulty appliances, damaged furniture, delayed delivery, failed repairs and warranty disputes.Open complaint route →Travel and Airline Complaints in South AfricaComplain about cancellations, refunds, baggage, bookings, accommodation and travel-service terms that were not honoured.Open complaint route →