Submit a Complaint
Your complaint, contact details and evidence are submitted through your private consumer account.
Before you start
- Collect dates, receipts, correspondence and reference numbers.
- Write a concise factual timeline and the outcome you want.
- Keep sensitive personal information out of the public summary.
You need a verified consumer account to submit a complaint.
Create an account and confirm your email address, or sign in if you already have one. Complaints cannot be submitted anonymously, so every complaint is attributable and can be tracked.